Staying at the Villas

We look forward to welcoming you to the Castle Courtyard Villas

 

Smoke-Free Environment: The Courtyard Villas maintain a smoke-free environment. All Villa guests are asked to smoke only on the porches and decks while on the grounds. A cleaning charge will be assessed if there has been smoking in a guest room.

 

Pets: Pets are not permitted at the Villas but we are happy to recommend a local boarding facility.

 

Check in:  Guests of the Courtyard Villas will check in directly at the property, arrival information is emailed to you on the day of arrival. Check in is at 3pm. Check out is at 10am.

 

Reservations for a Specific Room: While we make every effort to honor requests for a specific room, occasionally a room may become unavailable. In these cases, we will provide a very similar room with the same bed arrangement. Also please keep in mind that we sometimes get new furniture or move furniture around, as you do at home. Your room may not be exactly as shown in the pictures on this website or other promotional material. We hope that you will enjoy any alternate arrangement.

 

Payment: Visa, MasterCard, and Discover are accepted. The first night room and tax are required at the time of booking, and the balance is automatically billed to the credit card on file 30 days prior to arrival. 

 

Cancellations: If you must cancel your reservation you will receive a full refund if cancelled more than 30 days before your scheduled arrival. If the cancellation is made 30 days or less prior to arrival, or if you do not arrive as scheduled, no refund will be issued. Travel insurance is non-refundable as it is paid to the carrier immediately upon receipt.

 

Travel Insurance is highly recommended. This insurance is available to cover hurricane evacuations as well as other contingencies such as illness or job loss. According to NC law, if travel insurance is offered and you decline it, you waive your right to a refund in the event of an evacuation. Travel insurance is 6.9% of your rent plus taxes and is well worth the premium. It will be a line item on your rental agreement. Once it is paid it is non-refundable as it has been paid to the insurance carrier and your protection is in place. If you do not want the trip insurance you must sign to decline it. Travel insurance may not be purchased once the reservation is paid in full.