Staying at the Castle B&B

Policies for the comfort of our guests

Children: The Castle Bed & Breakfast welcomes children age 8 and older. Although we have a select number of rooms that will accommodate an older child with their parents, we do not have facilities for younger children. For families traveling with younger children, guests may wish to stay at one of our 1-3 bedroom Villas located adjacent to the Castle Bed & Breakfast.

Smoke-Free Environment: The Castle Bed and Breakfast and Villas maintain a smoke-free environment. All Castle guests are asked to smoke only on the porches and decks while on the Castle grounds. A cleaning charge will be assessed if there has been smoking in a guest room.

Pets: Pets are not permitted at the B&B but we are happy to recommend a local boarding facility.

Check in:  Guests of the Castle Bed & Breakfast will check in at the Castle located at 155 Silver Lake Drive. Check in is at 3pm. Check out is at 11am.

Reservations for a Specific Room: While we make every effort to honor requests for a specific room, occasionally a room may become unavailable. In these cases, we will provide a very similar room with the same bed arrangement. Also please keep in mind that we sometimes get new furniture or move furniture around, as you do at home. Your room may not be exactly as shown in the pictures on this website or other promotional material. We hope that you will enjoy any alternate arrangement.

Group Rentals: When The Castle B&B rents to large groups, a block of rooms can be held under one name. As people call in to reserve their room, we switch the reservation and credit card information over so that original person is not penalized. All unreserved rooms in the reserved block will be cancelled 30 days prior to the reservation. This is a courtesy to other guests and to the person that originally held the rooms.

Payment: Visa, MasterCard, and Discover are accepted. Your credit card will be charged on the day of arrival. 

Cancellations: If you must cancel your reservation you will receive a full refund if cancelled more than fourteen days before your scheduled arrival. If the cancellation is made fourteen days or less prior to arrival, or if you do not arrive as scheduled, no refund will be issued. Travel insurance is non-refundable as it is paid to the carrier immediately upon receipt.

Travel Insurance is highly recommended. This insurance is available to cover hurricane evacuations as well as other contingencies such as illness or job loss. According to NC law, if travel insurance is offered and you decline it, you waive your right to a refund in the event of an evacuation. Travel insurance is 6.9% of your rent plus taxes and is well worth the premium. It will be a line item on your rental agreement. Once it is paid it is non-refundable as it has been paid to the insurance carrier and your protection is in place. If you do not want the trip insurance you must sign to decline it. Travel insurance may not be purchased once the reservation is paid in full.